Major Back-End Restructuring Notice

To provide you with better service, iDOC Telemedicine will be undergoing a major restructuring project on our back-end server. As such, iOS and Mac OS devices will not be able to access our Telemedicine system over the next 2 weeks (6 Oct – 17 Oct). However, our system is still available for use on Android or Windows devices. Please be informed of this temporary downtime in the meantime.

We will post another announcement should the system access be restored prior to 17 Oct.

We apologise for the inconvenience, and we look forward to providing you with our improved telehealth system.

Thank you very much.

Online Telemedicine Triage Tool

Doctors will invariably make mistakes because they are human. However, a doctor with the help of data analyses, AI and IT assistance will make less mistakes than one without such leverage.

Our new online triage tool is designed to help you determine if your condition is suitable for telemedicine. At the moment, we turn away about 1 in 10 patients. By using our online tool, this can reduce the chance of being turned away. Moreover, if your condition is not suitable for telemedicine, the tool can help redirect you to make an appointment online at a physical clinic too. The questions answered during the triage will be forwarded to the doctor you are seeing. We will be expanding this service to other partner clinics around the island over the next 1-2 months.

The more you use the tool, the more we can evaluate your anonymised data and improve our triage tool further! Click here to begin!

Telemedical Station now Open at Northpoint City

We would like to announce that our telemedical station is now open at Northpoint city. This will be the 4th of our telemedical stations.

1 Northpoint Drive
#B2-103 to 107
Singapore 768019

Dispensing Hours (for collection):

Mon-Tue 10.00 am – 7.30pm
Wed Closed
Thu-Fri 10.30 am – 7.30pm
Sat and Sun (alternate) 10.00am – 7.30pm
Public Holiday Closed

6 New Collection Points to Pick-up your Medications for Telemedicine (Archived)

The below information is out-dated. A more updated version can be found here.

We are glad to announce that we will be expanding the number of pick-up points to cover the following Unity outlets:

  • Unity Ang Mo Kio Hub (North-East)
  • Unity Clementi Mall (West)
  • Unity Harbourfront Centre (South)
  • Unity Rivervale Plaza (North-East)
  • Unity Toa Payoh MRT (North-Central)
  • Unity Waterway Point (North-East)

This is on top of our existing telemedical stations located at:

  • Unity Tampines One (East)
  • Unity Thomson Plaza (North-Central)

The above information is out-dated. A more updated version can be found here.

Launching of second telemedical station at Thomson Plaza

We are glad to announce the launch of our second telemedical station at Thomson Plaza.

301 Upper Thomson Road
#01-102 Thomson Plaza
Singapore 574408

The dispensing hours and operation hours for the outlet is as follows:

9.00am – 9.30pm

Sunday or Public Holidays
10.30am – 6.00pm

Continue reading Launching of second telemedical station at Thomson Plaza